Frequently Asked Questions
Everything you need to know about shopping with Al-Haya.
Orders
Add items to your bag, go to checkout, fill in your delivery details and confirm — no account required.
Contact us as soon as possible after ordering. Once an order has shipped, it can no longer be changed or cancelled.
Yes — you'll see your order summary immediately after checkout, and our team may follow up by phone to confirm details.
Delivery
Yes, we deliver across Bangladesh. Delivery charges: Inside Dhaka ৳80, Outside Dhaka ৳140, Sub - Urban ৳100.
Inside Dhaka: Delivery within 1–2 days. Outside Dhaka: Delivery within 3–4 days. Sub - Urban: Delivery within 1–2 days
Free delivery is available automatically once your bag subtotal reaches our free-delivery threshold.
Payment
Cash on Delivery (COD) is available nationwide. You can also pay by bKash or Nagad (Send Money) at checkout. Card payments are coming soon.
No — with Cash on Delivery, you pay only when your order arrives at your doorstep.
Returns & Exchange
We offer a 7-day exchange window from the date of delivery for unused items in original condition with tags attached.
We currently offer exchanges rather than refunds. See our Returns & Exchange page for full details.
Contact our support team with your order number within 7 days of delivery and we'll guide you through the process.
Sizing
Check our Size Guide for measurements by size, and how-to-measure tips using a soft tape measure.
You can exchange it for a different size within 7 days of delivery, subject to availability.